Shipping & Returns

Shipping &

Shipping costs
Shipping costs are billed for each order, and presented before order confirmation. The Customer can choose the transport service (in charge of a logistics partner) or the collection of items in the physical store or warehouse (only packaged, without assembly).

In the online store, the payment methods are Bank Transfer Payment and MBWAY, as indicated in the payment menu at the end of the purchase, and no other payment method is accepted.
If you want to proceed with Bank Transfer, the total order amount must be transferred to the account with IBAN PT50 0035 0646 00017649 130 02.
During the process, you must indicate the order number to which the transfer refers (under possible communication failure and effective identification of the Customer).
The customer must pay only the exact amount specified in the confirmation of each order, and must do so using only the payment methods described above. Otherwise, if the Customer tries to use another form of payment not foreseen, INDYKIDS cannot be held responsible for the loss of payment or any other damages that may result from it.

Confirmation or Cancellation
After making his purchase, the Customer will receive an automatic e-mail confirming the transaction, which should be printed or saved for future reference.
Your order will only be processed after confirmation of the respective payment. In case of non-payment or non-compliance or non-confirmation of these General Conditions, INDYKIDS reserves the right not to accept the customer’s order, or to cancel it, even after its automatic confirmation.
INDYKIDS reserves the right not to confirm and / or deliver the products of the order placed by the Customer, regardless of the reason and exempt from liability for any damages or costs, if:
– any unpredictable event or change to current circumstances arises that may affect production, transportation and the respective costs, or that causes abnormal increases in raw material prices;
– if, for some reason, it is impossible to collect and receive the respective payment;
– if the ordered products are no longer available;
– if the order was placed with errors in the data necessary for the delivery of the order;
– if the order is flagged by the website’s security systems as an incorrect, irregular and / or considered fraudulent order.
In any of the referred cases, INDYKIDS will inform the Customer by e-mail about such situation of impossibility of confirmation of the sale and about the consequent cancellation of the order, returning the amount paid for the articles.

In cases where the Client opts for the Transport service, it is provided by the transport company. The delivery date and time will be defined by the shipping company. Upon delivery, the Customer must check / inspect the packaging and the products shipped, in order to ascertain their condition or any damage. If you notice any non-conformity or damage to the products, the Customer will be responsible for alerting the driver, referring to such damage in the document proving delivery and informing INDYKIDS within 24 hours.
In case you want to submit any complaint related to the unloading and / or assembly, you should send it to INDYKIDS by email, and complemented with photographs that prove it.

Delivery times
Except for some exceptional situation, the articles will be delivered within a maximum period of 5 weeks (for articles under order) after the formalization of the order. In the event of a delay due to force majeure, INDYKIDS undertakes to inform the Customer and make the best efforts to resolve the situation quickly.

Exchanges / Returns / Complaints
Under the terms of the actual legislation , in the event of a lack of conformity of the item with the contract, the consumer has the right to have it replaced free of charge, through repair or replacement, to an appropriate price reduction or to terminate the contract. The consumer must report the lack of conformity within a maximum period of two months after its detection and can exercise the rights described when the lack of conformity manifests itself within a period of up to two years after the delivery of the good.
The Customer may proceed to the free resolution of the purchase and sale contract of the products, without the need to pay any indemnity and without the need to invoke any reason, within 14 days after physical possession of the goods. You will be reimbursed for the amount paid for the products ordered, and the costs of returning these must be borne by the Customer. You can exercise your right to freely terminate the contract by completing the following:

Free Resolution Form Template
(you must complete and return this form only if you want to terminate the contract)
– To [insert the name, address and, where appropriate, themobile number and e-mail address of the professional here]:
– By this communication / we communicate (*) that I have resolved / we have resolved (*) my / our (*) purchase and sale contract relating to the following asset / for the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer (s)
– Address of consumer (s)
– Signature of the consumer (s) (only if this form is notified on paper)
(*) Strike out what does not apply
In any case, only returns will be accepted for items that are without any trace of use / alteration, in perfect original conditions and accompanied by all the accessories that constitute them. It is up to the Customer to properly pack the items to be returned.
Returns of furniture purchased by order are not accepted. Only if they are found to be manufacturing defective.

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